Free delivery across the UAE · Cash on delivery available · Gift box with every order
Free delivery across the UAE · Cash on delivery available · Gift box with every order
Welcome to Auralith (“Auralith”, “we”, “us”, or “our”). These Terms & Conditions govern your access to and use of auralith.ae (the “Website”) and any products or services
purchased through the Website.
By accessing the Website, placing an order, or using our services, you agree to these Terms & Conditions. If you do not agree with any part of these Terms, please do not
use the Website.
Auralith is a business operating in Dubai, United Arab Emirates.
Email: info@auralith.ae
Phone: +971503214025
By using this Website or placing an order, you confirm that:
We make reasonable efforts to ensure that product descriptions, images, specifications, sizes, colours and other information displayed on the Website are accurate and
up to date.
However:
Actual product colours may vary depending on your device or screen settings.
Product images may be for illustrative purposes where clearly indicated.
Minor variations may occur due to manufacturing, materials or finishing.
Product availability may change without prior notice.
If an error is identified in a product description, price or availability, we reserve the right to correct the information and, where appropriate, contact you regarding an
affected order.
All prices displayed on the Website are in United Arab Emirates Dirhams (AED) unless otherwise stated.
Prices may include or exclude applicable VAT as indicated on the Website.
We reserve the right to change prices at any time. Any price change will not affect an order that has already been accepted and confirmed, except where required by
applicable law or where an obvious pricing error has occurred.
When you place an order, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation. An order is considered accepted when we confirm the order for processing or dispatch.
We reserve the right to cancel or refuse an order where:
The product is unavailable.
There is an obvious pricing or product information error.
The information provided by the customer is incomplete or inaccurate.
We suspect fraudulent, unauthorized or abusive activity.
Delivery to the provided address is not possible.
Cancellation is required by applicable law.
If we cancel an order after payment has been received, the applicable amount will be refunded through the relevant payment method, subject to applicable payment-
processing timelines.
We accept the payment methods displayed on the Website at the time of purchase.
Customers are responsible for providing accurate billing and payment information.
Payment information is processed through authorized payment service providers. Auralith does not intentionally retain complete card details unless required and permitted
for legitimate business or legal purposes.
Delivery is available to locations specified on the Website.
Delivery times shown on the Website are estimates and may vary because of:
Order processing requirements.
Courier delays.
Weather or traffic conditions.
Public holidays.
Incorrect or incomplete delivery information.
Circumstances outside our reasonable control.
For complete details, please refer to our Delivery Policy.
Returns, exchanges and refunds are subject to our Returns & Refund Policy.
Customers should review the policy before placing an order.
Nothing in our return or refund policy is intended to limit any mandatory rights available to consumers under applicable UAE law.
If you receive a product that is damaged, defective, incorrect or materially different from what you ordered, please contact us as soon as reasonably possible at:
Email: info@auralith.ae
Phone: +971503214025
Please provide your order number and clear photographs/videos of the product and packaging where applicable.
We will review the issue and, where applicable, arrange a replacement, repair, refund or other appropriate remedy in accordance with applicable law and our policies.
All content available on the Website, including but not limited to:
Logos
Brand names
Product images
Photography
Graphics
Text
Designs
Videos
Website layouts
Icons
Software
is owned by or licensed to Auralith and is protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit Website content without our prior written permission.
You agree not to:
Use the Website for unlawful activities.
Attempt to gain unauthorized access to our systems.
Introduce viruses, malware or harmful code.
Scrape, copy or reproduce Website content without permission.
Use the Website to transmit spam or fraudulent communications.
Interfere with the Website’s operation or security.
The Website may use third-party services, including payment processors, delivery companies, analytics providers, hosting providers and other technology providers.
Auralith is not responsible for independent services, content or policies of third parties. Where appropriate, customers should review the relevant third-party terms and
privacy policies.
Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.
To the maximum extent permitted by applicable law, Auralith will not be responsible for indirect, incidental or consequential losses arising from the use of the Website or
products purchased through it.
Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable UAE law.
We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including
natural disasters, extreme weather, government actions, public emergencies, transportation disruptions, technical failures or other force majeure events.
We may update these Terms & Conditions from time to time.
The updated version will be published on this page with the revised “Last Updated” date. Your continued use of the Website after an update constitutes acceptance of
the revised Terms, to the extent permitted by law.
These Terms & Conditions shall be governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.
Any dispute arising from the use of the Website or purchase of products shall be subject to the jurisdiction of the competent courts of Dubai, UAE, unless applicable law
provides otherwise.
For questions, complaints or requests relating to these Terms & Conditions, please contact:
Auralith
Email: info@auralith.ae
Phone: +971503214025
By using auralith.ae, you acknowledge that you have read and understood these Terms & Conditions.
