Free delivery across the UAE · Cash on delivery available · Gift box with every order
Free delivery across the UAE · Cash on delivery available · Gift box with every order
Auralith (“Auralith”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit or use auralith.ae, place an order, contact us or otherwise interact
with our services.
Depending on how you interact with our Website, we may collect the following information:
This may include:
Full name
Email address
Mobile/telephone number
Billing address
Delivery address
Order details
Payment-related information
Customer service communications
Reviews, feedback or other information you voluntarily provide
We only request information that is reasonably necessary for the relevant purpose.
When you visit our Website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Products viewed
Referring website
Date and time of visits
Website interaction information
We may use personal information to:
Process and fulfil orders.
Process payments.
Arrange delivery.
Send order confirmations and updates.
Respond to customer enquiries.
Provide customer support.
Process returns, exchanges and refunds.
Prevent fraud and unauthorized transactions.
Improve our Website, products and services.
Understand Website usage and customer preferences.
Maintain Website security.
Comply with applicable legal and regulatory obligations.
Where permitted by applicable law, we may also use your contact information to send promotional communications. You may unsubscribe from marketing communications
at any time.
We may use cookies and similar technologies to operate and improve our Website.
Cookies may help us:
Remember preferences.
Keep products in your shopping cart.
Understand Website traffic.
Improve Website functionality.
Measure advertising and marketing performance.
Provide relevant content or advertising where permitted.
You can control or disable certain cookies through your browser settings. Disabling cookies may affect some Website functionality.
We may use third-party analytics and advertising technologies to understand how visitors use our Website and to measure marketing performance.
These may include services such as Google Analytics, Meta technologies or other providers used by Auralith.
Such providers may process information according to their own privacy policies and applicable laws.
Payments may be processed through third-party payment service providers.
Auralith generally does not need to access or store your complete payment-card information.
Payment providers may collect and process payment information according to their own terms and privacy policies.
We do not sell your personal information.
We may share necessary information with trusted third parties where required to operate our business, including:
Payment processors
Delivery and courier companies
Website hosting providers
E-commerce technology providers
Analytics providers
Marketing and advertising service providers, where legally permitted
Customer support providers
Professional advisers
Government authorities or law-enforcement agencies where legally required
Third parties will only receive information reasonably necessary for the relevant service or legal purpose.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service,
accounting, legal, regulatory and dispute-resolution requirements.
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal obligations.
Subject to applicable UAE laws and regulations, you may have rights regarding your personal information, including the right to:
Request access to certain personal information we hold about you.
Request correction of inaccurate information.
Request deletion where legally applicable.
Request restriction of certain processing where applicable.
Withdraw consent where processing is based on consent.
Object to certain processing where applicable.
Opt out of promotional communications.
To exercise a privacy-related right, please contact us using the details below.
We may need to verify your identity before processing certain requests.
If you have subscribed to receive marketing communications, we may send information about products, promotions, offers or other updates.
You can unsubscribe by using the unsubscribe option included in marketing communications or by contacting us directly.
Please note that you may continue to receive essential transactional communications relating to your orders or account.
Our Website is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
Our Website may contain links to third-party websites, applications or services.
Auralith is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
Some of our service providers may process or store information outside the United Arab Emirates.
Where personal information is transferred outside the UAE, Auralith will take reasonable steps to ensure that such processing and transfers are carried out in accordance
with applicable UAE data-protection requirements.
We may disclose personal information where necessary to:
Comply with applicable laws or legal processes.
Respond to lawful requests from government authorities.
Protect the rights, property or safety of Auralith, our customers or others.
Detect, investigate or prevent fraud, abuse or security incidents.
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable laws.
The updated version will be published on this page together with the revised “Last Updated” date.
If you have questions about this Privacy Policy, wish to exercise your privacy rights or want to make a privacy-related complaint, please contact:
Auralith
Email: info@auralith.ae
Phone: +971503214025
We will review privacy requests and respond within the timeframe required by applicable law.
This Privacy Policy is intended to operate in accordance with applicable data-protection and privacy laws of the United Arab Emirates, including applicable federal
legislation relating to personal data protection.
