Free delivery across the UAE · Cash on delivery available · Gift box with every order
Free delivery across the UAE · Cash on delivery available · Gift box with every order
At Auralith, we aim to make your shopping experience simple, reliable and convenient. This policy explains our delivery, return, exchange and refund procedures for orders placed through auralith.ae.
We currently deliver to selected locations within the United Arab Emirates.
Delivery availability may vary depending on the destination and courier coverage.
Orders are generally processed within [1–2 business days] after successful payment and order confirmation.
Orders placed on weekends or UAE public holidays may be processed on the next business day.
During promotional periods, sales events or periods of unusually high demand, processing may take longer than usual.
Estimated delivery within the UAE is [2–5 business days] after order processing.
Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, weather, traffic, public holidays, incorrect address details or circumstances beyond our control.
Delivery charges, if applicable, will be displayed during checkout before the order is completed.
From time to time, Auralith may offer free delivery promotions subject to the applicable promotional terms.
Customers are responsible for providing accurate:
Full name
Mobile number
Building/villa details
Street/address information
Area
Emirate
Any other information required for successful delivery
Auralith is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
Additional delivery charges may apply where a second delivery attempt is required due to customer-provided incorrect information or unavailability, where permitted by law and disclosed to the customer.
Where tracking is available, customers may receive tracking information by email, SMS, WhatsApp or another communication channel provided at checkout.
If the courier is unable to complete delivery because the customer is unavailable or the address cannot be located, the courier may attempt redelivery or contact the customer.
If an order is returned to Auralith because delivery could not be completed, please contact us to arrange the next steps.
If your order arrives visibly damaged, please contact us as soon as possible.
We recommend taking clear photographs of:
The outer packaging
Shipping label
Damaged packaging
Product damage
Please send the photographs together with your order number to info@auralith.ae or +971503214025
We will assess the issue and provide an appropriate solution in accordance with applicable law and our policies.
We accept eligible returns within [7/14] days from the date of delivery, subject to the conditions below.
To qualify for a return, the product must generally:
Be unused and in its original condition.
Be returned with original packaging, tags and accessories where applicable.
Not show signs of damage caused by the customer.
Be accompanied by the original order details or proof of purchase.
Certain products may be non-returnable due to their nature, hygiene considerations, personalization or other applicable restrictions. Any such exclusions will be clearly communicated on the relevant product page or before purchase.
Unless required otherwise by applicable law, the following may not be eligible for return:
Personalized or customized products.
Products made specifically according to customer specifications.
Products that have been used, washed, altered or damaged after delivery.
Products where return is restricted for hygiene or safety reasons.
If you receive the wrong product or a product with a manufacturing defect, please contact us promptly.
After assessment, we may offer an appropriate remedy such as:
Replacement
Exchange
Repair, where applicable
Refund
The applicable remedy will depend on the nature of the issue and applicable UAE law.
Exchange requests are subject to product availability and the applicable return conditions.
If the requested replacement product is unavailable, Auralith may provide another appropriate remedy in accordance with applicable law.
Approved refunds will generally be processed through the original payment method.
Once a refund is approved, the time required for the amount to appear in your account may depend on your bank or payment provider.
Any applicable delivery or return charges will be handled according to the circumstances of the return and applicable law.
Where a return is due to a defective, incorrect or damaged product attributable to Auralith, we will provide an appropriate return solution.
Where a return is requested for reasons such as change of mind, the customer may be responsible for applicable return shipping costs, where permitted by law and communicated before the return is processed.
To request a return, contact:
Email: info@auralith.ae
Phone: +971503214025
Please include:
Order number
Customer name
Product name
Reason for return
Photographs/videos, where applicable
Our team will review the request and provide return instructions.
Nothing in this policy is intended to restrict or exclude any mandatory consumer rights available under applicable laws of the UAE.
If a product is defective, unsafe, materially different from its description or otherwise subject to a statutory consumer remedy, the applicable legal rights will prevail.
Auralith may update this Delivery & Returns Policy from time to time. The latest version will always be published on this page.
Auralith
Email: info@auralith.ae
Phone: +971503214025
